Transport strategy and optimisation
How do I ensure my transport budget is correct?
Accurate transport budgeting involves detailed analysis and data collection, often across widely varying document and data formats. Steps include creating a model to compare predicted vs. actual costs, understanding customer expectations for forecasting delivery costs, assessing costs at the customer level, and ensuring transparency in your transportation costs. The use of AI technology can significantly minimise costs and enhance accuracy and timeliness across the transport budget spectrum. Benchmark and update your budget regularly to reflect market fluctuations such as fuel prices and network changes. Clear contracts and route optimisation analysis also contribute to accurate budgeting, that critically is also aligned to the customer service promise.
How do I level up my customer’s experience by using transport?
To level up your customer’s experience with transport, consider optimising co-loading and load building for increased efficiency and reduced costs. Implement Control Towers for total visibility across transport systems, consistently fulfill customer expectations, and offer real-time last-mile tracking. Prioritise communication throughout the transportation process and establish a clear Customer Value Proposition that aligns with your service level and delivery promise. Use a Transportation Management System with satellite navigation for enhanced visibility and communication.